If there’s one unbilled activity every CA firm is guilty of and that is client chasing.
You know the drill:
- “Sir, reminder for your TDS challan…”
- “Ma’am, just checking if the bank statements were shared?”
- “Hey, need that one signature to file before 5PM today.”
Multiply that by 200 clients and 4-5 services each, and you start to see the monster we’ve all normalized.
It doesn’t show up on your timesheet. It’s not billed to the client. It doesn’t feel like work—because we’ve internalized the chaos.
But make no mistake…it costs.
It costs you admin time, focus breaks, and frustrated employees. It costs missed deadlines, duplicate follow-ups, and burnt goodwill. Worst of all, it costs growth, because no firm can scale while manually coordinating 10,000 micro-interactions every month.
At PaperLite, we dug into this. The average firm loses 40–50 hours/month just in follow-ups. That’s the equivalent of a full-time coordinator: burnt out, overworked, invisible.
The problem isn’t the clients. It’s the system.
Firms using PaperLite don’t “remind” clients. The system does. They don’t check on task status. The dashboard tells them. They don’t forward the same list of docs for the 10th time. It’s templated.
Automation isn’t just about speed, it’s about sanity. And in 2025, your sanity is your real competitive edge.
If you’re still measuring growth in number of clients, here’s a better KPI:
Number of tasks your team didn’t have to follow up on.
